Global Customer Service Centre (GCSC) Fault Report Contact List

Level	Title	Tel	Email address
Initial Contact	Duty Engineer	+852-3100 0000	[email protected]
1st (2 hours)	Duty Supervisor	+852-9267 6191	[email protected]
2nd (4 hours)	NOC Manager	+852-6287 9830	[email protected]
3rd (6 hours)	Head of NOC	+852-9027 3655	[email protected]
4th (8 hours)	VP of Network Department	+852-9102 9083	[email protected]

 

China  Escalation Contact

Level	Title	Tel	Email address
Initial Contact	Service Manager	+44-7543 780185 +44-7419 837470	[email protected] [email protected]
Level 1	Net Manager	+44-7410 590132	[email protected]
Level 2	Net Director	+44-7525 746888	[email protected]
Level 3	Deputy Managing Director	+44-7410 586960	[email protected]

Global Customer Support Hotlines

Country	Tel
Taiwan China	0080-185-7170
Indonesia	0800-150-3280
India	1800-120-2212
Russia	8800-3018618
Germany	0800-1806109
France	80522-3180