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Contacts for CTE customers

Global Customer Service Centre (GCSC) Fault Report Contact List

Level Title Tel Email address
Initial Contact Duty Engineer +852-3100 0000 global.noc@chinatelecomglobal.com
1st (2 hours) Duty Supervisor +852-9267 6191 supervisor.noc@chinatelecomglobal.com
2nd (4 hours) NOC Manager +852-6287 9830 manager.noc@chinatelecomglobal.com
3rd (6 hours) Head of NOC +852-9027 3655 head.noc@chinatelecomglobal.com
4th (8 hours) VP of Network Department +852-9102 9083 vp.nd@chinatelecomglobal.com

 

China  Escalation Contact

Level Title Tel Email address
Initial Contact Service Manager +44-7543 780185
+44-7419 837470
ellenjan@chinatelecomglobal.com
weiding@chinatelecomglobal.com
Level 1 Net Manager +44-7410 590132 yuanyf@chinatelecomglobal.com
Level 2 Net Director +44-7525 746888 yangwei@chinatelecomglobal.com
Level 3 Deputy Managing Director +44-7410 586960 yuyuan@chinatelecomglobal.com