Global Customer Service Centre (GCSC) Fault Report Contact List
Level | Title | Tel | Email address |
Initial Contact | Duty Engineer | +852-3100 0000 | [email protected] |
1st (2 hours) | Duty Supervisor | +852-9267 6191 | [email protected] |
2nd (4 hours) | NOC Manager | +852-6287 9830 | [email protected] |
3rd (6 hours) | Head of NOC | +852-9027 3655 | [email protected] |
4th (8 hours) | VP of Network Department | +852-9102 9083 | [email protected] |
China Escalation Contact
Level | Title | Tel | Email address |
Initial Contact | Service Manager | +44-7543 780185 +44-7419 837470 |
[email protected] [email protected] |
Level 1 | Net Manager | +44-7410 590132 | [email protected] |
Level 2 | Net Director | +44-7525 746888 | [email protected] |
Level 3 | Deputy Managing Director | +44-7410 586960 | [email protected] |
Global Customer Support Hotlines
Country | Tel |
Taiwan China | 0080-185-7170 |
Indonesia | 0800-150-3280 |
India | 1800-120-2212 |
Russia | 8800-3018618 |
Germany | 0800-1806109 |
France | 80522-3180 |