China Telecom Fault Reporting or General Enquiry Hotline
Whether you are in Austria or overseas, you can contact us on the following numbers:
Global Service Centre (GCSC) hotline: (852) 3100 0000
European service hotline: 0044-7536-8373
China service hotline: 4008-852310
Our fault Reporting hotline provides 24-hour customer support, seven days a week.
The following information will be required for fault diagnosis and resolution:
- CTE circuit number
- The name and contact details of the person who we can contact for our fault diagnosis and testing
- Details of the fault
For fault reporting, please press #2 after the language selection at IVRS. Our engineer will be delighted to offer our help at any time.
You can also contact our customer service staff via email.
Email: firstname.lastname@example.org (for reporting faults)
Email: email@example.com (for general enquiries)
For billing enquiry, please contact our Financial Department on 0044 (0)20 75377156, or e-mail to firstname.lastname@example.org