Customer Services

China Telecom Fault Reporting or General Enquiry Hotline

Whether you are in Austria or overseas, you can contact us on the following numbers:

Global Service Centre (GCSC) hotline: (852) 3100 0000

European service hotline: 0044-7536-8373

China service hotline: 4008-852310

Our fault Reporting hotline provides 24-hour customer support, seven days a week.

The following information will be required for fault diagnosis and resolution:

  1. CTE circuit number
  2. The name and contact details of the person who we can contact for our fault diagnosis and testing
  3. Details of the fault

For fault reporting, please press #2 after the language selection at IVRS. Our engineer will be delighted to offer our help at any time.

You can also contact our customer service staff via email.

Email: (for reporting faults)

Email: (for general enquiries)

For billing enquiry, please contact our Financial Department on 0044 (0)20 75377156, or e-mail to