New European Technical Assistance Centre to support customers with ICT services
China Telecom (Europe) Ltd. (CTE) customers can now get telephone support for services regarding ICT through CTE’s new Technical Assistance Centre (TAC). The European Technical Assistance Centre, based in Romania, provides remote, centralised support for CTE customers across Europe.
Customers can get professional advice on their system’s health, support for their hardware, software and the cloud as well as maintenance support and problem-solving. Expect fast recovery and improved network availability thanks to the team’s rapid troubleshooting. For new customers, the TAC team will be involved at early stages to ensure a smooth transition from deployment to support.
CTE’s Technical Assistance Centre offers a 3-level support model, using a ticketing platform to ensure efficient service and delivery. The TAC Helpdesk and Senior Engineers are supported by a multilingual team of Solution Engineers, who have local market expertise and are based in CTE’s branches across Europe.
The Technical Assistance Centre is currently open 8am-8pm (Eastern European Time), Monday-Friday. It will move to a 24/7 service hotline over the next few months. Contact them at +44(0)2045133888 or firstname.lastname@example.org.
About China Telecom (Europe) Ltd.
China Telecom (Europe) Ltd. (CTE) provides integrated telecoms and communications services as local solutions for Chinese companies and global solutions for multinational corporations. CTE’s unrivalled knowledge of the Chinese market, and regional offices across Europe, make CTE an ideal partner for European and Asian businesses looking to work in China and Asia.